Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on domain. This policy is designed to ensure transparency and fairness in our refund process while providing maximum legal protection to hadeyo in accordance with applicable laws and regulations in Portugal.

Scope and Applicability

This policy applies to all customers who make purchases through domain. By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Definitions

  • "Customer": Any individual or entity that purchases products or services from domain.
  • "Products": Any goods or services offered for sale on domain.
  • "Refund": The return of funds to the Customer for a purchase made on domain.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The product is defective or not as described.
  • The product was not delivered within the specified timeframe.
  • The Customer has provided adequate proof of purchase.

2. Refund Request Process

To request a refund, Customers must:

  1. Contact our customer service team at mail@hadeyo.sbs within 14 days of receiving the product.
  2. Provide the order number, a detailed description of the issue, and any supporting documentation (e.g., photographs of defects).

Refund requests submitted after 14 days will not be considered.

3. Refund Processing Time

Once a refund request is approved, the refund will be processed within 14 business days. The funds will be returned to the original payment method used for the purchase.

4. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used or altered.
  • Digital products once downloaded or accessed.
  • Gift cards or promotional items.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when submitting a refund request.
  • Follow the refund request process as outlined in this policy.

Limitations and Disclaimers

hadeyo reserves the right to refuse a refund if:

  • The refund request does not comply with the terms outlined in this policy.
  • The product has been misused or damaged by the Customer.

In no event shall hadeyo be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products sold on domain.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy, ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Changes to Policy

hadeyo reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on domain. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: hadeyo
Phone: +351 912 140-1913
Email: mail@hadeyo.sbs
Address: **Lisbon Business Center, Avenida da Liberdade, 200, Floor 5, Office 12, Lisbon, 1250-140, Portugal**

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Portugal.